Every user of the Passioneurs platform—whether through the website or mobile applications—is legally obligated to uphold the rights of the platform. Continued use of the platform signifies their acknowledgment, detailed understanding, and acceptance of all the terms and conditions set forth on this page. This applies to all users as soon as they access or register on the platform.

The following terms shall have the meanings assigned to each of them, unless the context requires otherwise:

1. Platform: The electronic Passioneurs platform, including its website and mobile applications.
2. Regulation: The regulations governing the operations of the Passioneurs platform.
3. Platform Commission: The fee charged at a rate of 15% of the total value of the bid on a project, borne solely by the freelancer, unless stated otherwise, such as in cases where a client cancels an ongoing project without valid justification acceptable to the platform administration.
4. Platform Fees: A fee of 8% of the total amount paid by the client, covering the platform’s operating fees and payment gateway fees, which are non-refundable.
5. Tax / Taxes: The value-added tax (VAT) applied to both the Platform Fees and Platform Commission at a rate of 15%, which is also non-refundable.
6. Visitor: Any person browsing the website without subscribing or registering.
7. Member: Any visitor who subscribes and registers an account on the platform as a client or a Passioneur (freelancer).
8. Passioneur / Freelancer / Independent Contractor: Any registered member on the platform who offers services through it and undertakes client projects.
9. Client: Any registered member who adds a project or requests a service to be performed by Passioneurs on the platform, whether the project is open to all members or directed at a specific member.
10. Project: Any request added by the client for a specific service to be performed by a freelancer.
11. Services: Services offered by freelancers on the platform for clients or services requested by clients to be performed by freelancers.
12. Policies: All regulations issued by the platform to organize and manage the services and activities provided.
13. Account: The account designated by the platform for any "member" to enable them to benefit from and track the platform's services.
14. Profile Information: Information added by members to their designated profile, which must include the full legal name, job title (if applicable), area of expertise, skills, city/town and country, and previous work (for freelancers).
15. Rating: The client’s evaluation of freelancers who have completed projects for them, based on criteria established by the platform for this purpose.

An electronic platform that provides marketing services on behalf of others regarding freelancing and remote employment, with the aim of facilitating clients in finding specialized freelancers to hire for freelancing projects.

The platform aims to facilitate communication between freelancers and clients.

The platform provides – but is not limited to – the following services to its members:

1. (Freelancers): Advertising or promoting their services, whether as individuals or agencies. These services include, but are not limited to, design, programming, marketing, accounting, management, law, legal services, consulting, and others.
2. (Clients): Inquiring about the services advertised by registered members on the platform, whether individuals or agencies, facilitating communication and interaction with them, and requesting the execution of a service.

Upon registering for a "Subscription" on the platform, each member agrees to the following:

1. The platform does not display any contact information of the client or freelancer (such as email or phone numbers) that are part of the account's personal data to the public. These are retained for administrative and marketing purposes only.
2. The platform is not a party to any contract formed between a freelancer and a client. It does not guarantee the fulfillment of obligations arising from such contracts, nor does it guarantee the outcomes of the work provided in the project.
3. When a client wishes to accept a freelancer’s offer for their project, they must click on the "Accept Offer" button, after which they commit to depositing the full value of the offer in Saudi Riyals into their dedicated wallet on the platform, to remain there until the project is completed and received by the client. The client has no right to request a refund of the platform fees or the taxes paid under any circumstances.
4. Once the client accepts the freelancer’s offer, they can communicate with them regarding the project without the need for external communication methods, through the platform itself. It is strictly prohibited for members to communicate outside of the platform. If any such communication occurs, the platform reserves the right to suspend the project and send a warning to both parties. If they do not comply, the platform has the right to cancel or block the freelancer's membership.
5. Once the freelancer has completed their work, they must submit a request for project delivery by clicking the "Deliver Project" button. A notification will be sent to the client. If the client has any revisions or incomplete details in the project, they can request these changes from the freelancer before final project delivery by clicking the "Receive and Complete Project" button.
6. Before the client confirms receipt of the project, they must ensure they receive all original project files from the freelancer, in the source format (e.g., Ai, AE, PSD files, etc.), not as an image or copy of the original file.
7. After the client confirms receipt of the project, they cannot cancel it, request modifications, or file a complaint about not receiving the files from the freelancer.
8. In certain cases, such as when the freelancer does not respond to the client to complete the project within the specified timeframe, performs only part of the work, or provides substandard work, the client has the right to request project cancellation and assign it to another freelancer. The freelancer cannot demand any payment if the client decides to cancel the project and assign it to another freelancer for such reasons. The platform's management has sole discretion in determining the validity of such reasons.
9. When the client clicks the "Deliver Project" button, the platform will transfer the full amount from the client’s wallet to the freelancer’s wallet, after deducting the platform’s commission. The amount will be held in the freelancer’s account for 3 full days starting from the day after the project delivery, after which the freelancer can withdraw the amount.
10. The freelancer can withdraw funds from their wallet by submitting a request to the platform. The withdrawal will be processed within 15 business days, provided the amount is at least 300 SAR. If the freelancer’s balance exceeds 300 SAR, they may withdraw more than that in a single transaction. Withdrawals are only possible if the freelancer’s data on the platform matches the data on the payment gateways or the destination account for the transfer.
11. If the platform receives a refund request from the client, they must submit a support ticket through the dedicated support link on the platform. When requesting a refund for the project or part of it, the client will not be refunded the full amount but will have platform fees and taxes deducted. These fees are non-refundable unless the project was not executed.
12. If the client wishes to cancel a project during execution for a reason that the platform deems unacceptable (at its sole discretion), and requests a refund, they will receive the amount minus platform fees and commissions. The client is not entitled to a full refund in this case, and the same applies if the platform discovers that the freelancer and client have circumvented the platform by completing the project outside the platform to avoid commissions and fees.
13. The refund can either be made through bank transfer to the client’s account or the payment method used, with the platform performing the refund after deducting the payment gateway commission and bank transaction fees set by local banks. If the original payment method does not allow for a refund, the platform will contact the client to determine the alternative refund method.
14. The platform has the right to access all offers and communications exchanged between the client and the freelancer within the project page. The platform can intervene in case of any disputes or issues and resolve them amicably. The platform also has the right to hide or block any message that it deems to violate the terms and conditions without prior review.
15. Both the client and freelancer will be notified via email and on-site/app notifications about any updates related to their project or platform activities. However, the platform does not guarantee the receipt of these notifications.

The member acknowledges and commits to the following upon registering for a subscription on the platform:

1. The accuracy and correctness of the registration data in their account, particularly: name, mobile number, email address, city, country, bank account, and other personal data displayed in their account profile.
2. The platform's disclaimer from any legal consequences resulting from incorrect or inaccurate account data entered or displayed in their profile.
3. Updating their data regularly and immediately whenever there is a change or addition.
4. Acceptance of all terms and conditions imposed by this policy, without the right to object.
5. Not sending any offers or messages (text, voice recordings, images, etc.) containing a mobile number, email address, or any data intended for communication outside the platform.
6. Not creating more than one account on Passioneurs. In case of any issues with the first account, the member should contact the platform's support for resolution.
7. The platform has the right to cancel, block, or disable any member's account if they do not comply with the platform's regulations and policies, notifying them without being obliged to send this notification or revert to the member.
8. The member is obliged to upload only their real personal photo in a manner that does not violate public decency and not to upload promotional images.
9. The personal summary in the account should briefly describe the user, their skills, and specialty, ensuring no contact information (e.g., mobile number, email address, or other social media accounts) is included in the account’s summary.

Passioneurs is required to adhere to the following terms and conditions:

1. Passioneurs must be legally, scientifically, and practically qualified to offer the services displayed on the platform and fulfill all related obligations.
2. Passioneurs should not advertise any services that violate public order, public morals, or the platform’s activities and the nature of their account.
3. Passioneurs must obtain the necessary legal permits for their services, and displaying them on the platform implies their confirmation of obtaining these permits.
4. Passioneurs must accurately list the "service details" without ambiguity or confusion, ensuring their correctness and sufficiency in describing the service. The platform is not responsible if the service is not displayed in search results due to poor description, misclassification, or spelling errors.
5. Passioneurs must refrain from uploading work or files that contain materials, data, or information that they do not own or do not have authorization to use.
6. Passioneurs must refrain from using the platform for advertising commercial or unwanted activities, or for any form of misuse of the platform.
7. Passioneurs or any client, after accepting the offer, cannot include conditions or reservations in the contract that were not explicitly stated in the "offer statement" or breach any agreed-upon terms in the project, whether in the offer or in communication messages between both parties.
8. Passioneurs must comply with the platform’s classification guidelines (individuals or legal entities). In case of doubt or if there is no suitable list, they should contact the platform’s management for the appropriate classification.
9. Passioneurs is legally responsible for all content published on the platform and for all actions and communications made through their account.
10. Passioneurs cannot object to any recommendations provided by the platform, to the search result rankings, to their rating, or to any other classifications related to their account or offered services.
11. Passioneurs cannot object to or request the removal of any messages, comments, or opinions sent or expressed by any platform members.
12. Passioneurs is responsible for all opinions and writings they post on the platform or link to other websites. The platform has the right to remove any of these at its discretion, and Passioneurs must compensate the platform for any legal consequences resulting from such content, whether or not the platform removes it after publication.
13. Passioneurs must establish its own return and exchange policy.
14. Any member who owns a website is permitted to link the platform’s homepage (only) from their site to another website, provided it does not damage the platform's reputation or misuse it. This linking does not imply a partnership.
15. Passioneurs cannot use their account to advertise or promote external products, websites, services, or anything else outside the platform.
16. Passioneurs is obligated to provide their payment transfer details in the platform, and these details must match their personal information on the platform. No amount can be transferred unless the freelancer’s platform information matches the payment gateway or the organization receiving the transfer.

Each "Client" must adhere to the following terms and conditions:

1. The client must be legally qualified to enter into contracts and fulfill its obligations.
2. The client must refrain from publishing false information or content that violates public order.
3. The account granted to the client on the platform is personal and can only be used by them or by someone they authorize to use it.
4. The client is legally responsible for all content published on the platform and for all actions and communications conducted through their account.
5. The client cannot use their account to advertise or promote external products, websites, services, or anything else outside the platform.

1. No member is allowed to use the data they obtain through their membership on the platform for purposes other than the direct intended purpose.
2. The data of all members, the data of their offered services, and other data and comments that appear on the platform or through or concerning any account are the sole property of the platform.

All messages and notifications sent by the platform to any member via the contact information provided on the platform or through the messaging feature available on the open accounts in the platform are considered valid and effective after three days. Any correspondence or communications sent to the platform by a member are only valid and effective if sent to the following email address: info@passioneurs.net.

Passioneurs platform reserves the right to monitor the content entered by the member. It has the right to delete, remove, or edit any material that violates the platform's terms and conditions without consulting the member and without any liability, as it deems appropriate and at its sole discretion.

First: Each member undertakes to protect the platform from all claims that may arise against it from third parties if they result from the following:

1. Their mistake, negligence, or violation of the provisions of this regulation or any relevant legal provisions.
2. Any agreements, contracts, or services they offer.

Second: The member undertakes to compensate the platform for all amounts paid as a result of all claims mentioned in the first paragraph.

Third: If the member violates any of the provisions of this regulation or the platform's policies, the management has the right to take one or more of the following actions:

1. Issuing a written warning or notification in their account, which will replace the warning and produce its effects.
2. Temporarily or permanently suspending the membership.
3. Deleting any violating messages or posts.
4. Taking legal or judicial action against the member, with the full right to request compensation as deemed appropriate by the management, should the need arise.

In the event of a dispute between the platform and any member, the competent judicial authority in the Kingdom of Saudi Arabia shall have exclusive jurisdiction.

In case of a technical issue, dispute between members, or suggestion, the member must submit it through the designated support and complaints link available on the platform.

The user is fully responsible for using the Passioneurs platform, and the platform's management, its affiliates, or its employees shall not be held liable under any circumstances — including negligence, but not limited to — for any direct or indirect, incidental, special, or consequential losses, even if the platform's management is aware of the possibility of such losses. The user specifically acknowledges and agrees that the platform's management is not responsible for any behavior exhibited by any user of the platform's website or its mobile applications. Additionally, the platform, its affiliates, or any of its employees do not guarantee that the platform will be error-free; nor do they provide any warranty regarding the results that may be obtained from using the platform, the purpose of using the platform, or the method of disbursing profits received from the platform, or regarding the accuracy or reliability of any content provided on or through the platform.

1. The platform reserves the right to amend its terms and policies from time to time without prior notice and without being obligated to notify all members of any changes made to the terms and conditions of the platform.
2. The amended terms and policies will be published on the platform, and they will apply retroactively, taking effect immediately upon their announcement and publication on the platform. Your continued use of the platform after any amendments or changes constitutes your acceptance of the amended terms and conditions. In the event of any conflict between any previous and current terms and conditions of the platform, the current terms and conditions will prevail and be enforced.
3. The last update and modification of the platform's terms and conditions occurred on (28-02-2024).